Policies
A few helpful things to know before your visit, so your experience feels easy and comfortable from the start
Appointment Requests
Appointments are requested rather than instantly booked. Submitting a request does not reserve or confirm your appointment. Your session is confirmed only after you receive confirmation from Zora.
Cancellations and Rescheduling
Your appointment time is reserved specifically for you. At least 24 hours’ notice is required to cancel or reschedule. Cancellations made within 24 hours of your appointment, as well as missed appointments, will be charged the full session amount.
Arriving for your appointment
Please plan to arrive 10 minutes before your scheduled appointment. This allows time to settle in, complete anything needed, and begin your session without feeling rushed.
If you arrive late, your massage will still end at the originally scheduled time so the next appointment can begin as planned. The full session fee will still apply.
When is payment due?
Payment details will be made once your appointment has been confirmed. Completed services are non-refundable.
Health and Safety
Your health history is an important part of providing a safe and appropriate massage. Please disclose all current medications, medical conditions, current or past injuries, surgeries or procedures, pregnancy, allergies or sensitivities, and any changes to your health.
Certain conditions, medications, injuries, or procedures may mean that a technique needs to be adjusted, an enhancement should be avoided, or massage should be postponed. Please keep your health information current and share any changes before each appointment.
Massage will also need to be postponed if you are experiencing a fever, contagious illness, active infection, open wounds, or another condition for which massage may be contraindicated.
Frequently Asked Questions
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Before your session, we’ll take a few minutes to talk about how you’re feeling, any areas of tension or discomfort, what you’d like extra attention on, and anything you’d prefer to avoid. We’ll talk it through together so you can settle in feeling comfortable.
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Submit an appointment request with the session you’re interested in and a few dates and times that work for you. Once your date and time are confirmed, you’ll complete your intake form and payment to finalize the appointment.
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Yes. A brief intake form is required before your first session so I can understand your health history, current medications, injuries, areas of concern, and anything else that may affect your massage. It helps make sure your session is safe, comfortable, and appropriate for you. Any details you share are treated with care and kept private.
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Wear whatever feels comfortable to arrive in. For your massage, you’ll undress only to your level of comfort and remain properly draped throughout the session. If your treatment includes warm oils or scalp oil, wearing clothing you don’t mind getting a small amount of product on afterward is a good idea.
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Yes. You’ll remain professionally draped throughout your session, and only the area being worked on will be uncovered.
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Absolutely. Pressure can always be adjusted, and you’re encouraged to let me know what feels best for you at any point during the session.
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That’s completely okay. Choose the session that feels closest to what you need and share any concerns or areas you’d like support with when requesting your appointment. We can always talk through the options together so you feel confident in your choice.
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Please mention it when requesting your appointment and include it on your intake form. Knowing what you’re working with helps make your session safer and allows the massage to be approached in a way that better suits your needs.
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Not at all. Some people enjoy a little conversation, while others prefer to fully relax in quiet. Both are completely welcome. This is your time, and you can settle into the session however feels best for you.
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Zora is located in Sussex County, New Jersey. The exact address is shared once your appointment is confirmed.
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Please reach out as soon as possible. Sessions will need to end at the originally scheduled time so the next appointment can begin on time.
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Yes. Aromatherapy is included with massage sessions, but an unscented session is always available.